Happy index är ett begrepp inom agilt och i Scrum. Silos och ”start och stop” skapar frustrerade medarbetare och en långsam utvecklingsprocess. Kopplingen glada medarbetare och nöjda kunder är tydlig genom  jämna flöden med högre kvalitet i utvecklingsprocessen. 

Jeff Sutherland:

• ”True happiness is found in the process, not the result.”
• “It is not enough just to be happy. Happiness needs to be harnessed to produce results. All the elements of Scrum come together to help a person do just that.”

Mik Kersten:

• ”A developers primary function and expertise is coding, yet studies summarized in this book have shown that developers spend more than half their time on manual processes … “
• ”Teknisk skuld orsakar frustration – gör den kopplingen till medarbetarnas nöjdhet”
• ”Value stream happiness: engagement of the staff working on the value stream”

“Quantify happiness. It´s not enough just to feel good; you need to measure that feeling and compare it to actual performance. /…/ Happiness is a future-looking metric.”

Jeff Sutherland

Referenser

Jeff Sutherland, – Scrum – The Art of Doing Twice the Work in Half the Time
Mik Kersten – Project to Product